Privacy policy

About our privacy policy

My Customized cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by My Customized. The starting date for the validity of these conditions is 18/11/2019, with the publication of a new version the validity of all previous versions is canceled. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide us.

If you have any questions about our privacy policy, please contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.

 

About the data processing

Below you can read how we process your data, where we store it or have it stored, which security techniques we use and for whom the data is transparent.

 

Web hosting

GoDaddy

We purchase web hosting and e-mail services from GoDaddy. GoDaddy processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. GoDaddy has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. GoDaddy is bound by the confidentiality agreement.

 

E-mail and mailing lists

MailChimp

We send our e-mail newsletters with MailChimp. Mailchimp will never use your name and e-mail address for its own purposes. You will see the "unsubscribe" link at the bottom of every e-mail that is sent automatically via our website. You will then no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that provide insight into whether e-mails are opened and read. MailChimp reserves the right to use your data to further improve the service and to share information with third parties in this context.

GoDaddy

We use the services of GoDaddy for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Godaddy has no access to our mailbox and we treat all our e-mail traffic confidentially.

 

Payment processors

Mollie

We use the Mollie platform to handle (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data longer than permitted by the legal terms.

Klarna

We use the Klarna platform to process (part of) the payments in our webshop. Klarna processes your name, address and residence details and your payment details such as your bank account or credit card number. Klarna has taken appropriate technical and organizational measures to protect your personal data. Klarna reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. Klarna shares personal data and information regarding your financial position with credit rating agencies in the case of an application for a deferred payment (credit facility). All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Klarna's services for which they engage third parties. Klarna does not store your data for longer than is permitted by the legal terms.

 

Shipping and logistics

PostNL

If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL. PostNL only uses this information for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.

 

Web store software

Shopify

Our webshop has been developed with Shopify software. Personal data that you make available to us for the benefit of our services will be shared with this party. Shopify has access to your data to provide us (technical) support, they will never use your data for any other purpose. Shopify is obliged to take appropriate security measures based on the agreement we have concluded with them. Shopify uses cookies to collect technical information regarding your use of the software, no personal data is collected and / or stored.

 

Purpose of data processing

General purpose of the processing

We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later time - other than at your request - we will ask you explicitly for this. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound by confidentiality on the basis of the agreement between them and us or an oath or legal obligation.

 

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This information (for example your IP address, web browser and operating system) is not personal data.

 

Participation in tax and criminal investigations

In some cases, My Customized can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

 

Retention periods

We keep your data as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request to forget. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your assignment.

 

Your rights

On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent abuse, we will only send copies and copies of your data to your already known e-mail address. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in case of a forgotten request we administer anonymous data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

 

Right of inspection

You always have the right to inspect the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, stating the category under which we have stored this data to the e-mail address known to us.

 

Rectification right

You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been adjusted to the e-mail address known to us.

 

Right to restriction of processing

You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you cancel the restriction.

 

Right to portability

You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to you by another party. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed by us by other processors or third parties to the e-mail address known to us. In all probability, in such a case, we can no longer continue the service, because the secure linking of data files can then no longer be guaranteed.

 

Right of objection and other rights

You have the right, where appropriate, to object to the processing of your personal data by or on behalf of My Customized. If you object, we will immediately cease data processing pending the settlement of your objection. Is your objection well founded that we will make copies and/or copies of data that we (have) processed available to you and then permanently cease the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

 

Cookies

Google Analytics

Through our website, cookies are placed from the American company Google, as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. This processor may be required to provide access to this data under applicable laws and regulations. We collect information about your browsing habits and share this information with Google. Google can interpret this information in conjunction with other datasets and thus track your movements on the Internet. Google uses this information to offer targeted ads (Adwords) and other Google services and products, among other things.

 

Privacy policy changes

We reserve the right to change our privacy policy at all times. However, on this page you will always find the latest version. If the new privacy policy affects the way in which we process already collected data in relation to you, we will notify you by email.

 

Contact information

If you have any questions regarding the above privacy policy, please contact us by email address: support@mycustomized.nl